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Business Service Management

December 31st, 2007, by NAEEM
5 Comments

BSM is a great area to look into and the timing is absolutely correct now, as this BSM idea has been around for sometime.
Being new to this, the biggest challenge I see from reading various articles and by doing the actual implementation of these products (ITM, TADDM, Omnibus, EIF, TBSM) is how to make get business sense out of all the data provided by these tools in a nice executive dashboard or in a very simpler, meaningful manner to end user.
As from my last 2 experience driving major part of ITM Best Practices, via Whitepapers, UA solutions and visits to many customers all around the globe, I think the need for “Best Practices” for BSM space is vital. A forum/team which can show users, using step by step scenarios and uses cases, how TBSM can fit in there environments.
The simpler we can present this idea, the more impact it will have.
Starting with a nice simpler scenarios of ITM with TBSM, involving TBSM.
Then we can go into Capacity Planning tools (Performance Analyzer), SLA, TADDM & CMDB in the picture, as we move forward.
So if I am a customer and wants to get this Solution (ITM/TBSM/Omnibus), I need a simple paper, explaining how the Events from ITM going to TBSM via Omnibus, can show my business picture. So this will require creating some meaningful “Services” (which is also a big area to look into, how to create an efficient service/rule).
So anyways, just my few cents as I am new to this and will be deep diving into BSM and driving Best Practices for BSM.

Tags: AABSM

5 responses so far ↓

  • 1 Katherine Chalmers // Jan 14, 2008 at 8:00 pm

    Good luck with your new blog! I look forward to reading about your experiences and recommendations for BSM best practices.

  • 2 NAEEM // Jan 28, 2008 at 1:33 am

    Thanks katherine.

  • 3 Robert Barron // Mar 6, 2008 at 10:29 am

    Hi,
    Sorry for resurrecting this, but I’ve only just found this.

    Actually, as a customer, I’d first be asking whether I even need this Solution.

    What are the benefits of using TBSM simply over building logical/graphical views in ITM?

    I’d say that unless you are really working TBSM or integrating TADDM/CMDB, then you might as well invest your efforts in ITM than TBSM.

  • 4 NAEEM // Mar 21, 2008 at 2:44 pm

    Thanks Barron for your comments. I agree with you.
    I think the best option will be to go ITM -> TADDM -> TBSM route. This will be very helpful on a long run and will save lot of effort if customer gets TADDM after they have done building there TBSM.

  • 5 Chip Connors // Jul 17, 2008 at 7:35 pm

    Hi -
    Succinctly HP’s DDM or IBM’s TADDM for IT auto discovery and App mapping.
    That’s what my company is trying to decide (and then buy).
    Which is the better product & why?
    Ease of Implementation: Which is harder to install/implement & why.

    Appreciate any advice and counel

    Chip

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